Change Delivery when Order is Running Late

How to Change Your Delivery Address When Your Delivery is Running Late

We understand that sometimes plans change, and you may need to update your delivery address even after your order has been shipped. If your delivery is running late and you need to change the delivery address, follow these simple steps to ensure your package is sent to the right location.

Steps to Change Your Delivery Address

1. Check Your Delivery Status
   Before requesting an address change, please verify the current status of your delivery:
   • Log in to your account on our website or app.
   • Go to My Orders and select the order in question.
   • Check the estimated delivery date and tracking details.
2. Confirm Eligibility for Address Change
   Address changes can only be made if your package has not yet entered the final delivery phase.
   • If the package is out for delivery, address changes may not be possible.
   • If it’s still in transit, you can request an update.
3. Request an Address Change
   To update your delivery address:
   • Contact our Customer Support team via chat or phone immediately.
   • Provide your order number and new delivery address details.
   • Our support team will confirm if the change is possible and update it for you.
4. Additional Information
   • If an address change is approved, you may receive a confirmation email with updated delivery details.
   • Depending on the courier, additional verification might be required to ensure your package is delivered securely.
   • Please note that changing the delivery address could result in a slight delay in delivery.

Contact Customer Support

If you need assistance or have questions regarding your delivery, please reach out to our support team:

• Live Chat: Available 9 AM – 9 PM (local time)
• Phone: [phone]
• Email: [e-mail]

We appreciate your patience and will do our best to ensure your package reaches you as soon as possible.